Terms & Conditions

 

Lead Times: 

All small ware orders are subject to a 6-8 weeks lead time from date of purchase.  Furniture purchases are subject to an 8-10 week lead time.  We do our best to beat this (and we usually do,) but sometimes we have a heavy production schedule.  Orders may not be cancelled nor will deposits be refunded if orders are outside of normal lead time window due to production scheduling.    We will do our best to let you know if this is the case.  Feel free to contact us with questions about our shipping policies or expedited orders.

Payments:

No item will be shipped or delivered unless payment in full has been received.  Payment in full is due at time of purchase for all standard orders.  Custom orders are subject to a 50% deposit fee, deposit is due before work will commence.  All custom orders are subject to a $200 design fee.  The remaining balance must be paid in full before shipment or delivery can be made.  Deposits are non-refundable and are not able to be cancelled under any circumstances.

How we make it:

We back the quality of all the items we make and guarantee our work from defects due to craftsmanship for four (4) years.  Everything is made in-house by a real live craftsperson.  We make everything using both traditional and contemporary joinery techniques to ensure longevity and structural soundness.  Wood is a natural material and may vary in appearance and may change with time, this is to be expected (as with the other natural materials we use.)  We like it and hope you will celebrate these variances that contribute to each piece being one of a kind.

Hew et al and our partners are not responsible for any losses or damages caused from use/misuse of items, inclusive but not limited to improper installation, altering or manipulating items, loss of items/parts, damage, defects, etc.  The buyer takes all responsibility inclusive in use.

Allergens:

We will do our best to specify any possible allergens in the product description, however, as a wood shop we use lots of tree nut lumber and natural finishes which may also contain nuts or traces of (example: hazelnut wood or walnut oil) and cannot gaurantee against contamination.  Therefore tree nut or other allergen contamination is possible on all items even if they are not explicitly nut based.  We thought we should tell you, we might be nutty.

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