Shipping & Returns
You bought it, we made it, now we'll send it to you. For standard orders we ship via ground using mail carrying services such as USPS, UPS or FedEx. For items to domestic and international addresses requiring freight we use 3rd party freight companies. Hew will make delivery arrangements on Buyer's behalf. Residential delivery will include a lift gate and delivery to Buyer's front door. It is the Buyer's responsibility to notify Hew of any special requests beyond what is considered standard "curb-side" delivery (such as white glove service). We do our best to accommodate your requests. Please contact us for expedited shipping.
F.O.B. Portland, Oregon
Standard orders will be delivered via mail carrying services such as USPS, UPS or FedEx. Please contact us before placing furniture orders so we can get you an appropriate shipping quote. We use third party freight companies for all cargo shipments.
Dimensions of Products
Most of what we make is relatively small so this section is mostly for furniture items and custom items. Hew uses imperial measurements (inches/feet,) customers are responsible for ensuring that all elevator lifts, door openings, hallways, stairwells, etc can accommodate proper delivery. Hew is not responsible, nor can we offer refunds or cancellations if your item is found to not fit or be undeliverable under your specific building conditions. So go double check real quick then come back.
We make each piece one at a time, just for you. We know you're going to like what we send you but just in case you aren't completely satisfied - let us know. We'll either fix it or refund your money within 30 days of purchase (less return shipping and a 10% service charge.)
Canceling an Order:
Same as above, we make it one at a time. As such orders are not subject to cancellation or changes after 48 hours (2 days) from the time of purchase. This helps us cover our bases, just in case.
Customers are responsible for all return shipping costs/fees as well as a 10% service charge for refunded or cancelled order.